Caught in a TOE Jam
All Rights Reserved 2010 Darren Chong
I like to highlight my plight as a passenger traveling in our very own public transport
It was Monday morning, 21 Jan 2008. I was travelling on SBS bus number 198 from Jurong Town Hall Road towards Clementi. It was during morning peak hour.
It was around 8.30am when I boarded the bus at Jurong East library. The bus was very crowded. The passengers cannot move in. I was standing near the entrance door when it was traveling.
As the bus moves along into the AYE, the bus suddenly opened to picked up passengers. I was standing too near the door and was caught unaware when it opened suddenly. I assume I was standing from a safe distance from the door as I was holding to the vertical handle bar dearly.
The door hit one of my big toe and there was a sharp pain. I cried in pain but the bus was too noisy. I reached my stop a few minutes later and got down. I alighted at Clementi opposite West Coast Recreation Centre.
There was no time and no way to notify the Bus Captain. The passengers all crowded around him and the doorway. I didn’t realize there was a lot of blood until I got down the bus.
I quickly went to the doctor for bandage and anti-septic cream. He says the toe-nail might be detached, but luckily the X-ray results showed no bone injury to my leg.
A few days later, I called the SBS Customer Service Hotline and was told to fax in the necessary documents which I did on 23 Jan 2008. However at a later date I was adviced by the staff of Group Claims Division to lodge a police report before claims processing commences.
On 5th February, a staff from ComfortDelgro Ltd called me to check with me on my status. He wanted to see my injured toe. He requested that I send the photos of my toes to him via email in which I did on that very day.
Until now I have yet to received any official reply from them and I hope the general public can be warned about the dangers of standing near the doorways of Super Bus, no matter how spacious and friendly they looked
I like to highlight my plight as a passenger traveling in our very own public transport
It was Monday morning, 21 Jan 2008. I was travelling on SBS bus number 198 from Jurong Town Hall Road towards Clementi. It was during morning peak hour.
It was around 8.30am when I boarded the bus at Jurong East library. The bus was very crowded. The passengers cannot move in. I was standing near the entrance door when it was traveling.
As the bus moves along into the AYE, the bus suddenly opened to picked up passengers. I was standing too near the door and was caught unaware when it opened suddenly. I assume I was standing from a safe distance from the door as I was holding to the vertical handle bar dearly.
The door hit one of my big toe and there was a sharp pain. I cried in pain but the bus was too noisy. I reached my stop a few minutes later and got down. I alighted at Clementi opposite West Coast Recreation Centre.
There was no time and no way to notify the Bus Captain. The passengers all crowded around him and the doorway. I didn’t realize there was a lot of blood until I got down the bus.
I quickly went to the doctor for bandage and anti-septic cream. He says the toe-nail might be detached, but luckily the X-ray results showed no bone injury to my leg.
A few days later, I called the SBS Customer Service Hotline and was told to fax in the necessary documents which I did on 23 Jan 2008. However at a later date I was adviced by the staff of Group Claims Division to lodge a police report before claims processing commences.
On 5th February, a staff from ComfortDelgro Ltd called me to check with me on my status. He wanted to see my injured toe. He requested that I send the photos of my toes to him via email in which I did on that very day.
Until now I have yet to received any official reply from them and I hope the general public can be warned about the dangers of standing near the doorways of Super Bus, no matter how spacious and friendly they looked
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